Refund Policy

Effective Date: September 29, 2026
Business: Wing Snob
Website: wlngsnob.top
Email: [email protected]

At Wing Snob, we are committed to delivering high-quality food and an exceptional customer experience. We understand that issues can occasionally arise with orders, and we want to make sure our customers are treated fairly and transparently. This Refund Policy outlines the conditions under which refunds, partial refunds, exchanges, and cancellations are handled. By placing an order through our website at wlngsnob.top or through any affiliated ordering platform, you agree to the terms described in this policy.

This policy is governed by the laws of the United States, including applicable consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act.

1. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances:

Incorrect Order: You received items that do not match what you ordered, including wrong flavors, wrong quantities, or missing items from your order.
Food Quality Issues: The food delivered or picked up was of unacceptable quality, including but not limited to undercooked food, spoiled ingredients, or food that poses a health concern.
Delivery Failure: Your order was never delivered through our delivery service or affiliated third-party delivery partner, and no attempt was made to contact you.
Duplicate Charges: You were charged more than once for the same order due to a payment processing error.
Unauthorized Transactions: A charge was made to your payment method without your authorization, which you reported promptly.
Significant Delay: Your order experienced an unreasonable and significant delay that was not communicated to you in advance and that resulted in the food being unusable upon arrival.

Refund requests that do not fall into the categories listed above may still be reviewed at the sole discretion of Wing Snob management. We reserve the right to approve or deny refund requests on a case-by-case basis.

2. Timeframes for Refund Requests

To be eligible for a refund, you must submit your request within the following timeframes:

Same-Day Orders (Pickup or Delivery): Refund requests must be submitted within 24 hours of the time your order was placed or delivered. Due to the perishable nature of food, we are unable to process refund requests made after this window has passed.
Catering or Pre-Scheduled Orders: Refund requests related to catering or advance-scheduled orders must be submitted no later than 48 hours after the scheduled service date.
Duplicate or Unauthorized Charges: These must be reported within 7 calendar days of the charge appearing on your payment statement. After 7 days, we recommend contacting your bank or credit card provider to dispute the charge directly.

Requests submitted outside these timeframes will generally not be eligible for a refund. If you believe your situation warrants an exception, please contact us directly at [email protected] and our team will review your case.

3. Non-Refundable Items and Services

The following items and services are not eligible for refunds under any circumstances:

Orders that have been fully consumed or partially consumed without a reported issue at the time of receipt.
Customized or specially prepared menu items where the customer provided specific preparation instructions and the order was fulfilled as instructed.
Promotional or discounted items purchased under a limited-time offer, unless the item was incorrect or defective.
Delivery fees charged by third-party delivery platforms. These fees are governed by the respective platform's own refund policies.
Tips or gratuities added at the time of checkout.
Gift cards or store credit once they have been redeemed or used.
Orders where the customer provided an incorrect delivery address and the food was not recovered or returned.
Orders refused by the customer without a valid reason at the time of delivery.

4. How to Request a Refund (Step-by-Step)

To initiate a refund request, please follow these steps carefully:

Step 1: Gather Your Order Information

Before contacting us, have the following details ready:

Your full name as used at the time of the order
Your order confirmation number or receipt
The date and time of your order
The specific items involved in the issue
A brief description of the problem

Step 2: Document the Issue

If applicable, take clear photographs of the food or packaging that demonstrates the problem. This documentation greatly assists us in processing your request quickly and accurately.

Step 3: Contact Wing Snob

Send your refund request to our customer support team via email at [email protected]. Include all the information gathered in Steps 1 and 2. Use the subject line: "Refund Request – [Your Order Number]".

Step 4: Review and Response

Our team will acknowledge your request within 1–2 business days. We may follow up with additional questions or requests for documentation. Please respond promptly to avoid delays in processing.

Step 5: Resolution

Once your request has been reviewed, we will notify you of our decision via email. If approved, we will initiate the refund through the original payment method or offer an alternative resolution, such as store credit or a replacement order.

5. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time depends on your original payment method:

Payment Method	Estimated Processing Time
Credit Card (Visa, Mastercard, Amex)	5–10 business days
Debit Card	3–7 business days
PayPal	3–5 business days
Apple Pay / Google Pay	3–7 business days
Store Credit / Gift Card	Within 1–2 business days (credited to your account)
Cash Payments (In-Store)	Refund issued as store credit or cash at location, same day

Please note that Wing Snob initiates the refund on our end promptly upon approval, but the time it takes for the funds to appear in your account is subject to your financial institution's processing schedule. Wing Snob is not responsible for delays caused by banks or payment processors.

6. Partial Refunds

In certain situations, Wing Snob may offer a partial refund rather than a full refund. Partial refunds may be issued in the following circumstances:

Only a portion of your order was incorrect or missing, and the remainder of the order was received satisfactorily.
The food quality issue affected only one or some items within a larger multi-item order.
A promotional discount was applied to the order, and the refund will reflect the actual amount paid rather than the original retail price.
The customer contributed to the issue (for example, by providing inaccurate customization instructions), resulting in a shared-responsibility determination.
The order was partially consumed before the issue was reported, reducing the scope of the eligible refund.

The amount of any partial refund will be determined by Wing Snob management based on the specific circumstances of each case. We will clearly communicate the partial refund amount and reason to you before processing.

7. Exchange Policy

Wing Snob may offer order replacements or exchanges as an alternative to monetary refunds in applicable situations. An exchange or replacement order may be offered when:

An incorrect item was delivered or provided and the correct item can be prepared and delivered promptly.
A food quality issue can be resolved by preparing a fresh replacement item.
The customer prefers a replacement over a refund.

Exchanges and replacements are subject to item availability and operating hours. Wing Snob reserves the right to offer a monetary refund or store credit in cases where a replacement is not logistically feasible. Replacement orders are subject to the same preparation and delivery timeframes as original orders.

If you would like a replacement instead of a refund, please indicate this preference when submitting your request to [email protected].

8. Cancellation Policy

Wing Snob processes food orders promptly after they are placed. Due to the real-time nature of food preparation, our cancellation window is limited.

Standard Orders (Pickup or Delivery)

Cancellations must be requested within 5 minutes of placing your order. After this window, your order may already be in preparation and cannot be cancelled.
If your cancellation request is received within the 5-minute window, a full refund will be issued to your original payment method.
Cancellation requests submitted after preparation has begun will not be eligible for a refund, except under the eligibility conditions listed in Section 1.

Catering and Advance Orders

Catering or pre-scheduled orders may be cancelled with a full refund if the cancellation is made at least 72 hours (3 days) before the scheduled pickup or delivery time.
Cancellations made between 24 and 72 hours before the scheduled time will be eligible for a 50% refund.
Cancellations made less than 24 hours before the scheduled time are not eligible for a refund, as ingredients and preparation resources will have already been committed.

To cancel an order, contact us immediately at [email protected] or visit wlngsnob.top. Please include your order confirmation number in all cancellation requests.

9. Dispute Resolution Process

Wing Snob is dedicated to resolving all customer concerns fairly and efficiently. If you are dissatisfied with the outcome of your refund request, the following dispute resolution steps are available to you:

Step 1: Internal Escalation

If you believe your refund request was not handled appropriately, you may request an escalation to a senior team member or manager by replying to your original email correspondence and indicating that you wish to escalate the matter. Our management team will review your case independently and respond within 3–5 business days.

Step 2: Written Formal Complaint

If escalation does not resolve the matter to your satisfaction, you may submit a formal written complaint to [email protected]. Please include "Formal Complaint" in the subject line and provide a comprehensive account of the issue, including all prior correspondence and relevant documentation.

Step 3: Third-Party or Credit Card Dispute

If you are unable to resolve the issue directly with Wing Snob, you retain the right to contact your bank or credit card provider to initiate a chargeback or dispute process. You may also contact the Federal Trade Commission (FTC) at ftc.gov or your state's Attorney General office to report a consumer protection concern.

Step 4: Legal Remedies

In the event that a dispute cannot be resolved through the above steps, both parties agree to first attempt resolution through good-faith negotiation. Any unresolved legal disputes shall be governed by the applicable laws of the United States and the state in which Wing Snob operates. Nothing in this policy limits your rights under applicable federal or state consumer protection laws.

10. Third-Party Ordering Platforms

If you placed your order through a third-party platform (such as DoorDash, Uber Eats, Grubhub, or a similar service), please note that the refund policy of that platform may also apply to your order. Wing Snob is not responsible for refund decisions made by third-party platforms regarding delivery fees, service charges, or platform-specific errors. For issues related to the food itself, please contact us directly at [email protected] and we will do our best to assist you in coordination with the platform.

11. Fraud Prevention

Wing Snob takes fraudulent refund claims seriously. We reserve the right to refuse refund requests that we reasonably believe to be made in bad faith or to constitute fraud. Repeated or abusive refund requests may result in the suspension or termination of your account and/or access to our services. We cooperate fully with law enforcement agencies in cases where fraud is suspected.

12. Policy Updates

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at wlngsnob.top with an updated effective date. Continued use of our services following any such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of any updates.

13. Contact Us

For all refund requests, questions, or concerns related to this policy, please reach out to our customer support team using the contact information below:

Business Name: Wing Snob
Email: [email protected]
Website: wlngsnob.top

Our customer support team is available to assist you and aims to respond to all inquiries within 1–2 business days. We value your trust and appreciate your business. Wing Snob is committed to making every customer experience a positive one, and we will work diligently to address any concerns you may have in a timely and professional manner.

This Refund Policy was last updated on September 29, 2026.